Here is a list of questions that we are often asked. Just click on the links to reveal the answer. If you have any questions that don't appear below, please don't hesitate to contact us as we’d be glad to help.
Why choose HolidayRentalontheWeb for my holiday accommodation?
HolidayRentalontheWeb has been in the business of providing quality holiday home accommodation on the Costa del Sol, Spain for over 12 years, and has thousands of happy customers. Click here to see ‘What our Clients Say’. Also we are partners with Novasol, Europe’s No.1 in private holiday homes with over 40 years experience in 21 different countries, and together we take pride in offering you quality holiday homes. All the properties on our website are regularly maintained to ensure they are kept in the best condition and conform accurately to the description given. We appreciate that your holiday time is special, and so we make sure that the accommodation you have chosen is of a good standard and offers you value-for-money.
Do you arrange pick up from the airport?
HolidayRentalontheWeb can provide you with a price for an airport pick-up service from Malaga Airport to your holiday home on the Costa del Sol, Spain upon application.
How about arranging a hire car?
HolidayRentalontheWeb have negotiated special car hire rates for all our holiday guests, coming to the Costa del Sol. If you are thinking of hiring a car, Click here for a quote.
How do I book and pay for my holiday home?
Our online booking system has been designed to be simple to use. Once you have selected the holiday home that suits you, please follow the on-screen instructions that will take you easily through the steps including the steps for payment by credit card.
I am not confident about using the Internet
Don't worry; just contact our helpline number on (Spain) +34 952 839 595 or (UK) 0800 0868 689 and we will guide you through the process. We also offer a Live Chat service during office hours (10.00am to 6.00pm – Spanish time) on our website, so should you need advice or help while browsing our website, you can contact a member of our experience team directly.
How do I obtain the keys to my holiday home?
Once you have booked your holiday home you will be provided with clear instructions on how to collect your keys via. email. If you are arriving to Spain during office hours, you will be given directions to our Head Office in La Cala de Mijas to collect your holiday home keys. If arriving out of office hours, you will need to inform us of your arrival times and we will arrange for key collection through a secure key safe system.
How can I contact you when I am on holiday?
Depending on whether you have booked a Novasol or a HolidayRentalontheWeb holiday home, you will be provided with a telephone number to call both during and outside of office hours in the case of emergency. In the event that a call-out visit is required, a charge may be applied to your holiday account, for example, in the case of lost keys, or guests locked out of the property.
Do you provide baby equipment?
Should you require baby equipment, such as cots and highchairs during your holiday, please send us your request at the time of booking and we will arrange for these to be made available to you. Please note that costs apply for this service.
Is there WiFi in the property?
Most of our holiday homes now offer free,or “pay-as-you-go” WiFi, but if the accommodation you are staying in doesn’t have WiFI, HolidayRentalontheWeb have a number of mobile modems (dongles) for hire and can offer advice on obtaining satellite navigation equipment and local ‘pay-as-you-go’ mobile phones.
Will I be able to use the washing machine?
If the property has a washing machine or, indeed, any other appliance, it is there for your use during your stay. You will only need to supply your own washing powder.
Can I cancel my holiday?
Should you have to cancel your accommodation please notify us by email immediately. The date of the email shall be deemed to be the date when such notice is received. In the event of cancellation the initial deposit is not refundable. Thereafter, cancellation charges apply in accordance with your Rental Agreement. Click here to access the Novasol and HolidayrentalontheWeb Agreements.
What time will I have to vacate my holiday home?
Normally properties are not available for occupancy before 4pm on the day of arrival and should be vacated before 10am on the day of departure.
Can I arrange a daily maid services?
Yes, this can be arranged at an additional cost. We also offer extra linen and a Welcome Pack of food essentials on arrival. All extra services are subject to a cost. Please submit your request when you are booking or click here for a quote
What is included in the rental fee?
Novasol holiday homes include pre-arrival cleaning, and the guest pays for post-departure cleaning, laundry and linen hire (unless the guest brings their own linen), and a contribution towards daily electricity consumption.
HolidayRentalontheWeb holiday homes include pre-arrival and post-departure cleaning, laundry and linen hire and all utilities charges (unless otherwise specified on the property details).
Can I bring my dog?
A selection of our properties do allow pets. Please contact us by email or telephone and we can inform you which holiday homes are pet friendly.
What happens if I need a doctor?
Each property is equipped with a Guest Manual that lists the emergency telephone numbers for the Costa del Sol hospital and local surgeries. If you are not sure what to do, contact us and a member of the team will provide you with details such as the location of local doctor’s surgeries, clinics, etc, as well as the national telephone number for medical emergencies.
What insurance do I need?
Unless you have contracted holiday insurance through another organisation, we recommend that you arrange your own holiday insurance to cover your personal belongings, accidents, and medical emergencies, as well as holiday cancellations.
What is the Security Deposit and Damage Waiver Insurance for?
Security Deposit – this is a security deposit between €300 and €1800, dependent on the property, which is debited from your credit card or debit card, and its return is subject to the Security Deposit Terms and Conditions. This is to cover any damage to the property or its contents such as crockery, furniture and furnishings during your stay. If no damage or breakage occurs during your stay, this is refunded to your account within 30 days after the departure date.
Damage Waiver Insurance – with the Damage Waiver Insurance, there is no need to leave a security deposit, as the insurance protects you against any cost of replacing and repairing items such as crockery, furniture and furnishings which have been accidentally damaged, up to a maximum of €500 per holiday period.
For full information on the Security Deposit and Damage Waiver Insurance,
please contact us on 0034 952 83 95 95 or email us at: email@example.com